Returns, how it works.

Book 6, Title 5, Section 2B of the Dutch Civil Code (implementing Consumer Rights Directive 2011/83/EU) excludes the right of withdrawal for sealed goods that cannot be returned for reasons of health protection or hygiene once the seal has been broken after delivery (Art. 6:230p sub f).

In practice: while the vial is still sealed, you can simply return it. Once the seal is broken the right of withdrawal lapses. For an opened product we can no longer guarantee integrity and purity.

Changed your mind? Unopened, sealed products in original condition go back within 30 days of receipt. Announce your return by email to [email protected] first and we will send the instructions.

The return shipment costs you nothing: we provide a free return label. Once we have the product back unopened and have checked it, the purchase price is refunded within 14 days, via the method you paid with.

Opened vials, bacteriostatic water and started laboratory supplies fall under the hygiene exception and cannot be returned.

Order arrived damaged or faulty? Report it within 48 hours of receipt to [email protected], and include:

Photos of the outer packaging.

Photos of the contents (vials, boxes).

A short description of what is wrong.

We will send a replacement free of charge. On request, you may return the damaged products for our records.

For a valid return of an unopened product, the purchase price is back within 14 days, counted from the moment we have received and checked the shipment. In the case of a fault, we refund when a free replacement does not solve the problem either. Refunds always run via the original payment method.

If the delivery address is incomplete or incorrect, and the shipment is lost by the carrier or delivered to someone else as a result, we cannot replace or refund that order. So do check your details before you pay.